Specializations › Optimization and management of IT infrastructure › IT outsourcing and technical support
The growth of complexity of IT systems and saturation of enterprises with hardware and software lead to the increase in the number of IT personnel who support them. As a consequence, many companies face the question: shall they support and develop the system themselves (investing in non-core activities), or transfer the IT infrastructure to external servicing entirely or partially? The IT outsourcing supposes that the customer transfers various functions connected with information technologies to an outside company that provides IT services.
VERNA provides the following outsourcing services:
IT outsourcing of personnel. It supposes that IT specialists are given at the service customer’s disposal. For example, if the customer temporarily needs a highly qualified executor, who specializes in a definite IT solution, our company provides the customer with such person. We discuss in advance with the customer the required qualification of the specialist and determine his/her timetable and workplace. A distinguishing feature of the IT outsourcing of personnel in VERNA is that the customer himself draws up the work plan for our specialist and monitors its fulfillment. As we have a sufficient number of highly qualified certified engineers specialized in various IT solutions, we are always ready to provide our customers with a most suitable specialist.
IT outsourcing of services. This kind of service supposes that the customer obtains at his disposal various services located at the modern and highly technological site of VERNA. The work of the IT solutions, furnished to the customer according to the IT outsourcing of services, is controlled and serviced by our experienced specialists. In essence, the IT outsourcing of services in our company is a counterpart of hosting, with the only exception that the usual hosting provides the customer with a standard platform without the possibility of reconfiguring it or adapt it to particular business tasks. In contrast to the usual hosting, the IT outsourcing of services provides a wider choice of IT solutions. To such solutions we can attribute Exchange Server 2007, SQL Server 2005, 1C servers, etc. Our site that ensures the IT outsourcing of services is built on high-performance multiprocessor servers using the virtualization technology. Apart from that, all servers are located in our data center and continuously monitored as to load and workability. The data center ensures uninterrupted power supply and Internet.
Strategic IT outsourcing. This kind of IT outsourcing supposes complete support and regular audit of the customer’s IT infrastructure. The strategic IT outsourcing enables the customer to completely abstract himself from the problems that accompany the IT infrastructure management, support and audit. In this case the customer has no need to monitor the updating or operation of the IT infrastructure and control the IT specialists. In other words, the strategic IT outsourcing enables the customer to concentrate exceptionally on his business.
Advantages of IT outsourcing services in VERNA:
Our company offers to the representatives of large- and medium-scale business the high-quality outsourcing of information system support based on the customer’s IT infrastructure support and audit.
We also offer to the representatives of small business the IT outsourcing aimed at the complex servicing of the entire IT infrastructure.
Not being a novice in the IT outsourcing market, we offer our client only proved solutions and provide services of highest quality, as well as complete correspondence to such standards of IT management, as ITIL/ITSM, MOF/SMF, ISO 9001 and ISO 9002. We also guarantee the confidentiality and safety of all information of the customers who use the IT outsourcing services.
When signing a contract on IT outsourcing services we necessarily agree the SLA (Service Level Agreement), which the company ensures during the entire term of the contract.
You can contact our specialists online and get the consultation