Users Support Service

Business tasks at hand:

• Ensured incident settlement in terms stipulated in the Service Agreement;
• Decrease of information systems idle hours and number of failures;
• Concentration of IT personnel’s efforts on the information system strategic development;
• Reduction of expenses on search, selection and training of non-core specialists for the business;
• Safety of necessary statistics information for further analysis of incidents and problems.

Included services:

• Accepting and registering a service request;
• Service requests processing and managing;
• Request handling remote;
• Preparation of statistics data;
• Periodic reporting.