Workstation Management

Workstation Management is a complex solution targeted at companies with geographically distributed structure, which enables to ensure unified centralized control over computer and peripheral equipment both in the central company office and regional affiliates.

Business tasks at hand:

  • Centralized maintenance of regionally distributed companies;
  • Reducing technical security equipment;
  • Improving service quality;
  • Effective involving of IT personnel for strategic purposes;
  • Increase of flexibility and scalability during constant reorganization and cutting down of organization departments.

You can select an appropriate service level according to business requirements of Your Company, if necessary You can complement standard service package with services from VERNA’s general service catalogue.

Included services:

  • Unified service of technical support;
  • Putting equipment into/out of operation;
  • Equipment mounting (equipment unpacking, installation, connection, setting);
  • Equipment dismounting (equipment disconnection, packing);
  • Connecting to local/global network;
  • Software installation;
  • Setting remote access to equipment;
  • Installation, replacement and setting of PC devices while upgrading;
  • Software upgrade and setting;
  • Diagnostics of cable systems and connections, defect elimination;
  • Hardware and software diagnostics, defect elimination;
  • User’s workplace efficiency support;
  • Software reinstallation, upgrade and setting;
  • Replacement of inoperative hardware devices, defect elimination;
  • Equipment installation from the Customer’s buffer stock;
  • Equipment reconnection to the local/global network;
  • Equipment deliver to the Customer or a service center;
  • Repair works coordination in the manufacturer’s service center;
  • Reporting.

Additional Services:

  • Installation, reinstallation and setting of the client’s part of “Client Bank” system on PC of the Bank’s customer on one workplace;
  • Delivery and replacement of expendable elements and materials of office appliances (printer, multifunctional devices, copying devices);
  • Inventory of the Customer’s equipment;
  • Routine monthly and quarterly maintenance of workplaces;
  • Equipment lease for repair period;
  • Organisation of office relocations (disconnection, dismounting of workplaces, equipment packing, transportation, unpacking, connection);
  • Technical diagnostics and fault detection.