AI based Seller and Buyer Analysis System

Customer interaction is at the heart of any business, especially in retail. Ensuring high standards of service often becomes a challenge for companies that work with a large staff and a significant flow of customers. Modern technologies based on artificial intelligence can change the approach to assessing the quality of service.

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What is an AI-based conversation analysis system

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Artificial Intelligence-based conversation analysis system— is an innovative solution based on artificial intelligence for recording and analyzing conversations between seller and buyer, designed to optimize service quality control processes. This is a development that uses advanced algorithms for speech recognition, emotion analysis and comparison of conversations with reference scripts.

Using this system allows businesses to get the following benefits:

• Objective assessment of compliance with sales scripts.

• Identify the key points that affect the success of the sale.

• Analysis of the emotional state of the buyer and seller, allowing to identify problems in communication.

• Ability to automatically report and provide recommendations for improvement.

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How the Conversation Analysis System Works

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1. Onsite integration

The conversation analysis system is easily integrated into the checkout area of the store, where a module with two high-precision microphones is installed, which provide a clean recording of conversations thanks to noise cancellation functions.

2. Automatic recording, encryption and data transfer

The system is automatically activated at the beginning of cash operations and stops recording upon completion, which minimizes manual intervention by staff.

The recorded data is encrypted and transferred to cloud servers for further processing. Due to the scheduling of information transmission at night, the load on Internet channels during working hours is reduced, which is important for networks with limited traffic.

3. Analysis and reporting

AI algorithms analyze conversations: they mark the correspondence of the sales script, highlight key phrases, evaluate the tone of the voice. The results of the analysis are presented in the form of reports, which include a detailed assessment of the work of each seller.

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The main features of the system

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Analysis of compliance with scripts

The system automatically converts the conversation into text, accurately highlighting key phrases and recording each step of the seller according to the established sales script, which allows you to track how far the seller follows the instructions.

Multilingual support and export

The product supports work with different languages and accents, which is relevant for Ukraine.

Tonal and semantic analysis

The system evaluates the emotional coloring of the seller's voice, analyzing not only the content of the conversation, but also the tone with which the words are presented. This allows you to determine if the seller adheres to the required level of friendliness and professionalism.

Data export

The results of the analysis can be saved in txt, pdf or docx formats, which simplifies further work with information.

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How to use the conversation analysis system
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There are two uses.

Manual analysis

In the first, an employee of the quality control service can listen to the recordings and independently evaluate the conversations.

Automatic analysis

In the second, artificial intelligence is used to automatically transcribe dialogues. AI compares them with reference scripts, searches for key and unwanted words and phrases.

This approach allows you to identify violations, improve service standards and quickly make the necessary adjustments.

After processing, the system generates a detailed report assessing the compliance of the dialogue with the reference script, which makes it easy to track the performance of personnel and improve customer interaction processes.”

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Benefits of Using a Conversation Analysis System for Business

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Objective analysis of conversations

Accounting for key facts and tone of conversation without bias, highlighting keywords and pointing out violations of standards

Optimization of sales scripts

The system helps to identify strong and weak elements in scripts, which helps to increase conversion

Analysis of staff performance

Data helps to objectively evaluate salespeople's performance, identify effective and weak points of sales scripts, and raise service standards

Improving the quality of service

The collected information is used to train and improve the skills of salespeople

Improving customer engagement

With these systems, companies can adapt communication strategies to improve communication efficiency and customer satisfaction.

AI based Seller and Buyer Analysis System— a tool that combines advanced technology, automation and efficiency. This solution allows the business not only to improve the quality of service, but also to increase customer confidence, optimize sales processes and make a significant step towards innovative development.