We help users in the agricultural sector and industrial enterprises to solve any issues related to their working computer or software with remote technical support.
Users contact us with problems via phone, mail or Telegram chatbot, and our specialists deal with solving problems remotely. If the problem cannot be solved remotely, the service engineer travels to the installation site.
Specialists of our support service carry out computer diagnostics, install and update software, remove viruses, configure devices, optimize the system and perform other work agreed with the user.
All requests are registered in our Service Desk system, and customers receive reports on all requests and other necessary information.
We offer first line support services through our own call center.
In addition, we adhere to the highest quality standards and use ITSM principles to ensure efficient and reliable delivery of our services. Our specialists have been trained according to ITIL v.4 and PMBOK standards to ensure high quality of service provision and maximum satisfaction of our customers.
Our services can be provided in 24*7 operation mode.
Our specialists are constantly improving their knowledge and skills to provide the highest quality of service for our clients.
We guarantee reliable and prompt technical support that helps our clients focus on their core activities and achieve higher results in their work.
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