Due to the shortage of qualified specialists due to the military conflict, VERNA's IT infrastructure support services have become extremely useful and important for ensuring the smooth operation of the infrastructure in enterprises. Now we have a lot of requests from customers for IT support services.
Comprehensive support and maintenance of corporate IT infrastructure is a good way out for enterprises in conditions of lack of their own specialists.
VERNA has been specializing in supporting the IT infrastructure of customers throughout Ukraine for many years and has extensive experience. Our specialists are always up to date with the latest technologies and trends in the industry. This means that by cooperating with us, the client can be confident in the timely update and optimization of the company's infrastructure. We provide reliable and efficient IT support, focusing on quality of service in conditions of limited resources.
IT infrastructure covers many areas, including network hardware, servers, software, user workplaces, data storage systems, uninterruptible power supplies (UPS) and backup communications, cybersecurity, and more. Having internal employees who can master all these aspects can be an expensive, irrational and complicated task. In the event of unforeseen problems or the need to scale the IT infrastructure, the internal specialist may not be able to meet the needs of the company.
•user jobs
•video surveillance systems
• accounting and postal systems
•Third-party software
•Structured Cabling Systems (SCS)
•access control systems and anti-theft systems
•servers and IT equipment
•Uninterruptible Power Supplies (UPS) and Backup
•other infrastructure systems for enterprises and offices
We configure and administer servers including Windows, Linux and Unix operating systems, data storage systems (SANs), and support network hardware such as local area networks (LANs), wireless networks (Wi-Fi), global networks (WANs), IP telephony in contact centers and other networking solutions.
Our services include remote user support as well as on-site maintenance and equipment repair.
We can provide services on a subscription fee or on a one-time basis, which saves costs.
The question of whether to hire an in-house IT infrastructure management specialist or turn to an experienced contractor and outsource your own infrastructure to outsource or outstaffing, which will provide relevant services, has often been faced by companies in the past.
Quality of service is a determining factor when choosing a partner to support IT infrastructure. Ensuring stable operation of systems, timely response to requests and active monitoring of the state of IT infrastructure - a guarantee of successful business operation. VERNA provides a high level of technical support and expert advice. Our specialists are constantly trained and have the appropriate certificates.
Service Level Agreements (SLAs) define service parameters and set expected standards. Strict implementation of SLA is an important component of ensuring the quality of services. VERNA Technical Support develops SLA individually for each client and systematically monitors its implementation in order to avoid the possibility of deviations from standards and promptly respond to them.
VERNA takes into account different requirements and equipment volumes for each customer. Each agreement to support our IT infrastructure and users is individual, taking into account the unique needs of customers and the volume of infrastructure.
In addition, VERNA performs different levels of service (SLA) for each customer according to their specific requirements and expectations.
Ensuring predictability in cooperation includes auditing and existing mechanisms for financial compensation for violation of the service deadlines specified in the SLA. This allows businesses to be confident that their service needs will be met in a timely manner and at a high level.
We work to ensure that the terms of service are as clear and understandable as possible for both parties. Transparency of conditions avoids misunderstandings and conflicts.
Retaining full-time employees to support the IT infrastructure can be significantly more expensive than working with an external company and hiring specialists for outsourcing and outstaffing. The permanent employee is subject to expenses not only for salary and taxes, but also expenses for training, equipment and many other additional expenses.
Before taking over the infrastructure of enterprises, VERNA specialists carry out audits and carefully adjust the physical order in the user workplaces and infrastructure. This includes keeping cable chaos in an organized state, systematically arranging cables in special organizers, and ensuring safety and ease of access to the necessary connections.
Our qualified specialists conduct constant monitoring of the IT infrastructure to ensure its availability and performance, as well as timely detection of possible system errors. We are also responsible for the correctness of the data backup.
We provide our customers with solutions to optimize computing resources and improve system performance, help in setting up their infrastructure. If necessary, we attract specialized specialists.
Our project manager keeps in constant contact with the client to resolve maintenance issues and provides regular reports on the state of the infrastructure.
We have a team of specialists who cover the entire territory of Ukraine. This means that we can support and serve our customers on a single agreement and standard price, which is extremely convenient for businesses with a geographically distributed network.
VERNA provides access to a wide range of highly qualified professionals ready to provide equipment maintenance in accordance with ITIL/ITSM best practices and methodologies, ensuring infrastructure reliability and efficiency for customers. Our specialists constantly improve their skills through training and receive relevant certificates.
We have specialized experience and knowledge in the field of information cybersecurity. VERNA is focused on ensuring the protection of information, data and infrastructure. Before starting work, we always sign a non-disclosure agreement with the client to ensure the confidentiality of the information.
VERNA has been taking over all technical responsibilities related to the information infrastructure of our customers for 23 years! We have clients who do not need their own IT department or system administrator, as our specialists perform all the necessary IT tasks.
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