Providing quality and effective IT support is especially important for banking institutions that ensure the reliability and security of financial transactions of millions of customers.
We offer a full range of technical support services for bank users throughout Ukraine.
VERNA specializes in providing services to bank branch employees throughout Ukraine. We have a large staff of service specialists and can provide high quality of service and reliability of technical support in regional centers and in small cities of Ukraine.
It is beneficial for banks with a large number of branches throughout the country to have one partner, to which all users of IT equipment turn if necessary.
When concluding a contract, we fix a single price for services, which helps customers plan and control IT budgets.
We offer first line support services through our own call center, which allows us to provide effective assistance to our clients with any questions.
Our specialists provide fast and reliable response to the requests of our customers who contact us via phone, mail or Telegram chatbot.
VERNA service support specialists carry out diagnostics of computers, install and update software, remove viruses, configure devices, optimize the system and perform other work, as ordered by users. If the problem cannot be solved remotely, our service engineers travel to the installation site.
All requests are registered in our Service Desk system, and customers receive reports on all requests and other necessary information.
IT support of enterprises and institutions is an important component of the successful operation of modern businesses. Especially important is the support of bank branches that ensure the reliability and security of the financial transactions of millions of customers.
VERNA adheres to the highest quality standards and uses ITSM principles to ensure efficient and reliable delivery of our services.
Our specialists have been trained according to ITIL v.4 and PMBOK standards to ensure high quality of service provision and ensure maximum satisfaction of our customers.
We guarantee reliable and prompt technical support that helps our clients focus on their core activities and achieve higher results in their work.
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