Incidental post-warranty service is a reliable and fast way to solve computer equipment problems that occur after the warranty period has expired. This service includes a wide range of work, such as diagnostics and restoration of equipment performance, preventive work, repair and modernization of computers, monitors, server and telecommunication equipment, office relocations and others.
New service conditions may be the same as for warranty service or differ from them in the direction of improving the level of service.
• reception of calls during the operation of the service center
• departure and diagnostics of equipment according to the scheme “next business day”
• restoration of working capacity in case of equipment failure
• preventive work
• office relocations; dismantling, installation of workplaces and server rooms
• repair of computers, monitors, office equipment, server and telecommunication equipment with an expired warranty period or equipment withdrawn from warranty service.
• Modernization of computer equipment
• one-time work on the installation of new equipment or replacement of existing equipment, consumables within the framework of modernization projects in all territorially distributed departments/branches
• extension of warranty service of equipment
• as part of this service, our customers pay for the departure of an IT specialist to the facility, the actual time spent by him to carry out the necessary work and the cost of the materials used
• restoration of working capacity anywhere in Ukraine in a short time
• a single centralized repair provider
• the ability to choose a specialist of the necessary qualifications to work in the desired mode
• Reducing the costs and risks associated with personnel travel to the regions
• when extending the warranty, spare parts and repairs are always available within the specified time
1. Signing of a service agreement with the conditions for the provision of IT services
2. Providing the phone number of our single Technical Support Service, as well as access to a personal account in the Service Desk system to track the status of each request in real time and view the full history of your applications
3. According to the submitted application, we diagnose the problem and send the appropriate specialist to the Customer for its solution; payment for the services of specialists is carried out for the actual working time according to the tariffs for the services of this type of specialist
4. Reporting on the work performed is provided in the form agreed with the Customer
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