To prevent direct losses and avoid risks to customer loyalty, especially during peak hours, intelligent video surveillance counts the number of people and the duration of their wait.
The queue monitoring system is an effective tool for optimizing customer service in retail. It provides constant control over the flow of visitors, improving the quality of service and improving the overall customer experience.
The system consists of video cameras monitoring the checkout area, a server and specialized software that allows detecting buyers from the video stream of cameras.
Surveillance cameras capture areas where queues can form.
The video analytics system recognizes and tracks the presence of people in the given sectors of the checkout area.
By analyzing the movement of people, the system determines how long they have been in a queue and how fast it is moving.
When predefined threshold values are exceeded, the system immediately signals the store administrator. The administration can quickly attract additional personnel to unload the work of cash registers.
Based on the collected data, the system can generate reports on the waiting time of buyers, the average waiting time, as well as notify staff in case of anomalies - too long queues, which may indicate problems. You can set up notifications with information on the monitor, phone or e-mail. Analytical data can be displayed on personnel monitors or integrated and analyzed using a business analytics platform to detect patterns and optimize queue management.
It is possible to configure reports that show the recurring nature of this issue and allow you to make balanced decisions on optimizing the working hours of personnel and the work schedule of the outlet.
For customer convenience, you can order, configure and use the module for visual display of the number of people at the ticket offices. Monitors are installed in the pre-checkout area of the store and inform buyers about the length of queues at the cash registers. Instead of monitors above each cash register, you can order light indicators of two or three colors: green, yellow and red, which can be seen from afar. They help customers choose a less loaded cash register to pay.
Intelligent video surveillance to monitor queues in stores allows you to improve the service process, optimize costs and provide more comfortable conditions for customers. These video analysts help to analyze the load on cash desks at different times and days of the week in order to find the optimal number of working cash desks.
Lack of queues or reduced waiting times can have a positive effect on customer satisfaction and their overall experience of interacting with the store.
Monitoring queues allows you to optimize the placement of cash registers and staff, responding to changes in the load and movement of customers. Monitoring queues helps reduce waiting times and improve service quality.
Intelligent queue counting provides an opportunity to analyze data on the duration of queues and their dynamics during the day, week or season. This helps the store administration to optimally plan personnel resources, efficiently draw up staff work schedules according to needs, demand and workload.
Video analytics can automatically send notifications or signals to improve queue management and optimize service without direct intervention by supervising personnel.
Automated queue control can be ordered for various types of retail locations: hypermarkets and supermarkets, gastronomic zones, cooking, baking and other personal service departments of supermarkets, large stores, shoe and clothing stores, shopping and entertainment centers, electronics stores, coffee shops, restaurants, fast food establishments and cafeterias, pharmacies and opticians, medical laboratories, children's shops, cosmetics and perfumery stores.
Our approach covers all stages of projects: analysis and research of the client's business needs, preparation of technical specifications, design and development of an individual and effective solution, supply of equipment and software, implementation and configuration, comprehensive testing of solutions and, if necessary, optimization. VERNA does not complete its work after implementation. Our specialists are ready to ensure the stable operation of the system and provide the necessary support at all stages of using the solution.
We work throughout the territory of Ukraine. Thanks to our wide network of engineers, our customers can order, and we provide prompt implementation and implementation of projects for our clients. We understand that each region has its own unique characteristics, at the same time, thanks to our network of engineers, we can guarantee stability in all our projects. One of our advantages is the ability to offer unified and stable prices for retail chains.
Our engineers are highly qualified specialists with many years of experience in the field of information technology and project implementation. They are located in different regions of Ukraine and are ready to take responsibility for the implementation of projects wherever it may be necessary.
For more than 20 years of work in the IT market of Ukraine, we have implemented many IT solutions for well-known retail networks. We are constantly improving and implementing advanced technologies in retail. Large and influential networks trust and choose VERNA as their trusted partner due to our proven track record.
VERNA uses Vezha and Luxriot software packages to create solutions that meet unique customer needs. These video analytics systems, developed by InCoreSoft and Luxriot, have been implemented in Ukraine for several years and represent advanced technological solutions in the field of video data analysis: face recognition, visitor counting, motion detection, traffic analysis, service wait monitoring, cashier control and others, making them effective tools for video analytics.
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