We provide remote technical support and administration of user workplaces. As part of this support, our system administrators help the user to resolve any issues related to the operation of IT equipment or software installed on the user's work computer.
• diagnostics of the user's computer, laptop
• installing, configuring and updating software on the client PC
• virus detection and removal
• optimization of the system
• Recover accidentally deleted data
• setting up Wi-Fi, routers, multifunction devices, printers, scanners, web-cameras
• preventive work
• driver installation
• support of postal systems, 1C, other accounting systems
• other works agreed with the customer
If there is a problem or need for service, the customer user contacts our remote system administrator directly, who, using a remote connection to the computer, provides the user with advice and solves his request.
In case of impossibility of remote solution of the problem, the request is forwarded to our service engineer for departure to the installation site.
Requests are accepted by phone, mail or Telegram chatbot.
All user requests are registered in our Service Desk system. The customer receives a report for the required period on all requests, recovery time and other necessary information.
Our ServiceDesk can be integrated via API with any Service Desk of our customers.
Services are provided according to your mode of operation — 9*5, 12*7, 24*7.
In the provision of services, uniform quality standards are applied according to the principles of ITSM. Our specialists have been trained in ITIL v.4 and PMBOK standards.
We provide services of the first support line - call-center, which processes service requests and controls them until complete execution.
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