We serve more than 30 large clients, more than 1500 stores and bank branches in 24 regions of Ukraine.
The total number of jobs serviced reaches 4000 computers. Every month we receive 2000-3000 calls from users and resolve them with the SLA level (agreement on the level of service provision on average not less than 98% percent).
VERNA's IT support outsourcing services include a full range of jobs — servicing user workplaces, network and server equipment, printing devices, network laying, IT equipment supply, installation and configuration.
The service takes place using best practices from the ITIL/ITSM methodology.
When transferring technical support of IT infrastructure to us, the customer reduces material and time costs. Comprehensive service of the regionally distributed network takes place within the framework of one contract. Technical support is carried out according to a single quality standard and a single price in large cities and small settlements.
We are ready to take on service both the entire range of IT equipment and part of it. We provide services of 1 and 2 support lines, assigned project manager.
Our service engineers annually certify their authorization and develop technical competencies in accordance with the standards and regulations of our customers.
• standard automated user workplace
• standard PC software
• desktop telephones - digital and analog
• regional PBX, telephone cross
• server equipment
• active wired and wireless network equipment - routers, switches, access points, modems
• communication equipment installed in stores (acquisition)
• SCS elements
• Peripherals: scanners, plotters, fax machines, digital photo, video equipment, projection equipment
• printing equipment at consumer credit points: BFP, printers, copiers;
• UPS of all types
• Internet kiosks
• POS terminals
• Deployment of new branch locations, networks and infrastructure
• maintenance and troubleshooting of IT equipment
• maintenance of printing systems, management of consumables
• work on equipment modernization, replacement of components, adapters in PCs, UPS, servers
• dismantling, relocation of user jobs, network and server infrastructure
• support of the client side, the application “client-bank”
• repair of malfunctioning equipment devices, elimination of defects, coordination of repairs in the manufacturer's center, delivery to/from the shopping center
• equipment defect and provision of relevant documents for further disposal of property
• preventive work of the entire range of equipment
• support of end-user operating systems, installation and initial setup
• data destruction
• rental of equipment for user workplaces
• audit and inventory of IT infrastructure of territorially distributed facilities, preparation of relevant documentation in accordance with customer requirements
• cross-functions - project management, service reporting, warehouse management and logistics
• available resource of highly qualified IT specialists anywhere in Ukraine within 4 hours
• application control for all stores in a single user support
• monthly reporting by number, types, geography of appeals and time spent on solutions
• analysis of problems and development of recommendations for their elimination
• financial leverage under a single SLA backed by penalties
• Reduced capital costs for maintaining and maintaining IT infrastructure
• a single center of responsibility and document management
• simple and transparent cost budgeting mechanism for supporting IT infrastructure of territorially distributed branches.
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