VERNA provides comprehensive technical support for IT equipment of warehouse complexes and logistics enterprises.
The range of IT outsourcing services provides access to highly qualified IT specialists anywhere in Ukraine within 4 hours. VERNA User Support provides control of applications, and regular reporting reflects the number, types, geography of appeals, and the time spent resolving them.
We analyze problems and develop recommendations to solve them.
All activities are carried out under a single SLA, with penalties.
Comprehensive IT support services help reduce the capital costs of maintaining and maintaining IT infrastructure, and a single center of responsibility and document management allows for a simple and transparent cost budgeting mechanism for maintaining the IT infrastructure of warehouse complexes.
We use ITIL/ITSM best practices to reduce our customers' technical support costs. We provide technical support services throughout Ukraine according to a single standard of quality and price. Our VERNA service engineers are certified and continuously develop their technical competencies in accordance with the requirements of regulations and customer standards.
· Ordinary computer jobs
· computer software
· IR-telephony, crosses and switches
· Servers
· active network equipment
· Structured cable networks and their components
· scanners, plotters, projectors
· printing machinery
· different types of power diesel generators
· Solving problems and failures of IT equipment
· repair of non-working equipment, elimination of defects and coordination of repairs in the manufacturer's center
· Maintenance of printing systems and consumables management
· Modernization of equipment, replacement of components and adapters in PCs, UPS, servers
· equipment defect and issuance of relevant documents for disposal of property
· Preventive operation of all equipment
· support of end-user operating systems and installation of initial configuration
· audit and inventory of IT infrastructure
· reporting on services and management of warehouses and logistics
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