We have more than 20 years of experience in servicing branches and branches of major Ukrainian banks and offer IT support outsourcing services specially designed for bank branches throughout Ukraine.
We provide maintenance of a variety of equipment, network installation, IT equipment supply and configuration in accordance with the best practices from the ITIL/ITSM methodology. This allows our customers to reduce the cost of technical support.
Our single standard of quality and price ensures that our services are comprehensively provided in all bank branches throughout Ukraine. We offer 1 and 2 support line services as well as dedicated project managers that ensure reliable and efficient operation of the system. VERNA service engineers certify their authorization and develop their technical competencies in accordance with the requirements of customer standards and standards to ensure quality and reliability of service.
• availability of highly qualified IT specialists for service anywhere in Ukraine
• centralized application control for all branches and branches in one user support
• reporting on the time spent on eliminating failures, the number, types, location of appeals
• analysis of appeals and development of recommendations for their resolution
• financial control under the terms of a single SLA secured by penalties
• Reducing the overall cost of maintaining and maintaining IT infrastructure
• management of centralized document flow
• transparent cost budgeting mechanism for supporting IT infrastructure of territorially distributed bank branches
• video surveillance
• Wi-Fi networks
• software
• computer workplaces
• analog and digital telephony
• server equipment
• network equipment
• Structured Cabling System Components
• scanners, plotters, fax machines projection equipment
• printing equipment used in consumer credit points such as BFFs, printers and copiers
• different types of diesel generators
• Internet kiosks
• launch of new branches, networks and IT infrastructure of workplaces
• client-side support, including “client-bank” applications
• support of end-user operating systems and installation of initial configuration
• solving problems and failures of IT equipment
• equipment modernization, replacement of components and adapters in PCs, UPS, servers
• printing systems maintenance and consumables management
• relocation of jobs, networks and server infrastructure
• repair of non-working equipment, elimination of defects and coordination of repairs in the manufacturer's center
• equipment defect and issuance of relevant documents for disposal of property
• data removal and destruction
• audit and inventory of IT infrastructure of geographically distributed bank branches and preparation of relevant documentation
• cross-functions - including project management, reporting
• preventive work of the entire range of equipment
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