Provision of services to support the existing corporate telephony system based on Legacy telephony.
According to the results of the tender, VERNA signed an agreement to support corporate telephony based on Legacy in more than 400 territorially distributed bank branches throughout Ukraine.
The project includes technical support of the existing corporate telephony system, maintenance of PBX from various manufacturers: Avaya, Panasonic, Siemens, LG, LECOM.
• Management, Routing and Numbering
• Setting up existing automatic telephone stations (PBX) based on equipment from different manufacturers
• Control of switching equipment connections
• Troubleshooting network equipment
• Installing and configuring new equipment
• Network equipment configuration
• Administration of network equipment
• Functional testing of network and network equipment
• PBX software update
A whole team of VERNA employees, who have extensive experience in PBX service, is working on the implementation of the project.
• Reducing the cost of maintaining and maintaining corporate telephony.
• The branch network of the bank is serviced according to the incident service scheme and according to the catalog.
• Technical support of infrastructure and network services is provided in 8/5 mode.
• Performance of work in accordance with SLA (Service Level Agreement).
• Strict confidentiality regimes are complied with.
“The professional level of VERNA specialists is beyond doubt. The project team worked in close cooperation with the bank staff in a competent and coordinated manner.
All works are performed in full accordance with the terms of the contract. The main advantages of the implemented solution are that the management system allows you to structurally manage the IT infrastructure, control its composition and reduce the burden on IT personnel. All this made it possible to reduce administration costs thanks to the high automation of everyday tasks.
To date, we are completely satisfied with the result of cooperation with VERNA”.
Oleksandr Polishchuk
Head of IT Infrastructure Support Department
UniCredit Banka— one of the largest universal banks in Ukraine, which offers its clients a full range of modern services both in the segment of individuals and in the segment of corporate clients.
The updated UniCredit Bank was formed in December 2013 as a result of the merger of two Ukrainian assets of UniCredit Group, which has been operating on the local market since 1997. The integrated bank combined the capacity, stability and broad coverage of PJSC “Ukrsotsbank” and the European experience, quality of service and flexibility of PJSC “UniCredit Bank”.
UniCredit Group is a leader among European financial institutions, represented in 50 markets in 20 European countries, with more than 9,000 branches.
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