Remote IT support equipment of logistics center workers

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Our specialists provide reliable technical support and maintenance of IT equipment to users for logistics centers throughout Ukraine.

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We cooperate with logistics companies of all sizes and ensure that the IT equipment and systems of customers work 24*7 and help to sustainably manage warehouse, dispatch and receipt of goods, cargo transportation, transportation, inventory management and other processes.

Sall-center

We offer logistics centers first-line support services through our own call center. This allows us to quickly and efficiently assist clients with any questions they may have.

Our specialists are ready to respond to customer requests via phone, mail or Telegram chatbot, and provide fast and reliable feedback.

If the problem cannot be solved remotely, our service engineers are ready to go to the installation site to provide the necessary assistance.

Possible types of user contacts

· diagnostics of a computer, laptop

· installing, configuring and updating software

· detection and removal of viruses

· Optimization of the system

· Recover accidentally deleted data

· setting up Wi-Fi, routers, BFP, printers, scanners, web-cameras

· Preventive work

· Installing drivers

· support of postal systems, 1C and other accounting systems

Servicedesk

All customer requests and appeals are registered in our Service Desk system, which allows us to ensure effective reporting and provision of information about the status of the order.

ServiceDesk VERNA can be integrated via API with any Service Desk of our customers. We offer the services of the first line of support - a call-center, which processes service requests and monitors them until complete fulfillment.

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Logistics centers are of great importance in the field of economics because they provide efficient and fast delivery of goods and services. To ensure a high quality of services, high-quality IT support is required, which helps to manage all processes with great accuracy and speed.